Management Case Studies: 2010

Thursday, July 15, 2010

The Super Mart

Super Manufacturing Inc, abbreviated as SM, is a very huge organization by any standards. In its one and only factory, it employs more than 25000 employees under one roof. The company is a seat of tradition and culture since it has already existed for more than 80 years. Not only it embraces all kinds of manufacturing activities, it also envelops within it various other colorful human transactions. The large employee strength of 25000 people produces a very conducive environment for these colorful human exchanges. And for that reason, the insiders- its employees call it as SM- full form being Super Mart.

An early morning exchange of dialogues between the husband and wife at many homes of the employees of SM is typical representation of one of the several human transactions that take place within the premises of SM- the Super Mart. Here is an example:

Wife says to husband (employee of SM), “I am making pan cakes for the breakfast today. Today’s item in the menu of the breakfast of your factory cafeteria is all rubbish, you were telling. And they make it no good.”

Husband replies, “Do not take the trouble. Today my friend who runs his own regular and private breakfast counter for the first fifteen minutes at the start of the shift is introducing a new item- the north Indian samosa. It is a spicy delicacy. He promised all of his regulars that samosas made by his wife are brilliant. I overheard it and I am going to patronize him today. So, skip the pan cake, I will relish the yummy samosas and I promise to get couple of them packed for you too.”

Wife comments, “Hey, you are a darling. And I must say that you do have talents in your factory. Great. Do give them enough business so that they keep making and selling such wonderful eats in the factory.”

Now, let us turn to one of the scenarios within the factory:

A senior manager has to surprise his better half on her birthday which he had forgotten about totally till this afternoon. For past few years, after being together in the wedlock for more than 25 years, this senior manager often forgets his wife’s birthday. But since one of his younger assistants wants to go home early today to celebrate his second marriage anniversary, this senior manager remembers about his own wife’s birthday. So, he wants to surprise his wife by presenting her a gift.

He dials a number on his office intercom and speaks to Peter. Peter is the master craftsman on one of the shop floors of the factory who sells various dress materials to the employees of the factory including the managers. Subbaramani is Peter’s regular customer and calls him directly only when he is need of the wares sold by Peter. He asks, “Peter, is that you?”

Peter asks, “Is that Subbaramani sir? Good afternoon sir. Sir, why did you take the troubles to ring me? I myself was about to telephone you to give you the good news that the new stock of dress materials has arrived. Will you come to my department please to have a look at them? I have all of them in my cupboard. Sir, please hurry up before the fresh stock gets sold out- there is a big demand in the factory.”

And then, without any further delay, Subbaramani walks to Peter’s department and buys an expensive piece of dress material as a gift to his wife to surprise her.

Here is one more scene from the premises of the factory:

The general manager of production department is one of the busiest senior executives. He spends some 15 to 16 hours of his day in the factory on the production shop floors. Some employees gossip, “His wife is not all that attractive, that’s why.” So this general manager does not find time even to file his income tax returns.

But he is not much worried. Exactly before 15 days of the last date for filing the income tax returns, one of his able assistants who carries out a side business of filing income tax returns of all the senior managers of the factory comes to his office and does that job for him. The general manager willingly pays him the professional fee as demanded by him.”

This able assistant of the general manager does not encroach the territory of other two employees of the factory working in some other technical departments. As far as their private business in the factory is concerned, they also act as income tax return specialists but who specialize in filling the income tax return forms for junior managers and workers respectively. The three have a good understanding among themselves and have demarcated their areas of operation quite well.

While some of these employees of SM turned part time businessmen within SM charge for providing their expert services at the door step, the chief of quality assurance department, quite senior in age, does it free of charge as a fatherly gesture and as a philanthropist. He is an avid student of astrology, horoscopes and palmistry. Every day, at the beginning of the day, he calls his test pilot over the phone and warns him about the inauspicious time slot of the day during which the pilot should not undertake the test flight of the small and light passenger aircraft the factory produces (aircraft is one of the several products the factory produces). The test pilot abides it truthfully.

Some of these intrapreneurs (internal entrepreneurs) have seasonal business loads. For example, Raj- the personal secretary of head of human resources department- takes the bookings for renting out the seven taxi cars of different descriptions he owns. He uses the factory’s intercom system without any hesitation to take these bookings from the other employees of the factory. His own boss also hires his cars when needed. Raj is extremely busy scheduling his seven cars on various holiday tours particularly during the summer months.

He receives a call from one of the employees of the factory, “Raj, is your air-conditioned luxury car available for a week from 15th April? I am going on a holiday with my wife and kids and this time I want to give them a real luxurious treat. So I want only that car.”

Raj replies, “Just give me a sec. Let me check the allotment of cars on the spread sheet.” (Raj uses factory’s computer for this purpose). After checking, he resumes, “I must say, you are lucky. That car will be back from another trip on 14th April late evening. No problems. So, I am taking your confirmed booking. Enjoy the holidays, buddy.”

Then there are employees who are life, vehicle, property and health insurance agents. They have a ready captive customer base of 25000+ people right inside the factory premises. Barring a few, all the employees have bought one or the other insurance policy from them. Good show.

Recently a management consultant was contracted by the management of the company to study the human resources practices being followed in the company and to suggest further improvement measures.

The consultant studied the things pretty thoroughly observing various aspects of human resources in the factory. Apart from using his usual management models and techniques, he also used his innate wisdom of a detective for carrying out in-depth and confidential investigations in certain areas which he perceived as extraordinary areas after completing his study. These areas particularly belonged to the areas of operation described earlier. And he said to himself, “Aha, eureka!! Now I do have some stuff to impress my client.”

Then he was ready to make his interim presentation of findings and recommendations to the executive director in charge of the entire factory operations. The executive director was a veteran of the organization.

He met the executive director and told him, “I have some very startling and disturbing facts to share with you in the matters of certain extraordinary activities being carried out by many of your employees which are of extraneous nature in relation to their specified duties and responsibilities within the organization.”

The executive director retorted, “What do you mean by that? Can you put it to me in simpler and direct terms?”

The consultant answered, “What I mean to say is that many of your employees secretly run their private businesses within the factory premises. Not only the workers but even the managers are patronizing these activities. The organization is losing a large number of man hours because of this apart from the indiscipline it has brought inside the factory. You may like to take a serious view of it. I have some very specific recommendations for tackling this problem. I will like to present them to you now.”

The executive director himself had been the beneficiary of these extraneous activities of his various employees. And every time he used those services, he had felt relieved, relaxed and comfortable. And he thought quickly to himself, “Come to think of it, has all of this behavior of my employees adversely affected the bottom line of my company? Certainly not.” So, he had a hearty laugh within his own mind. That could not have been seen by the consultant.

Apparently, the executive director was composed and in a pensive mood said, “Skip that for now. Do you have any other things to share with me? Then please go on with the rest of your presentation. I will be more interested in them.”

The consultant remained puzzled and stunned over the super cool behavior and reactions of the executive director on the revelations which he had just made and which he thought were like bomb shells.

Related Book

"Sensitive Stories of Corporate World" (available from Amazon, get it online)

Read many more management anecdotes/management case studies in the eminent author Shyam Bhatawdekar's best selling book "Sensitive Stories of Corporate World" available online from Amazon as an eBook as well as a printed book.

Other Related Reading

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com/

Also, refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/

For “out of box thinking” articles by Shyam Bhatawdekar, refer: (Out of Box Ideas) http://wow-idea.blogspot.com/

Read other blogs of Shyam Bhatawdekar at: (Home Page for Writings of Shyam Bhatawdekar) http://writings-of-shyam.blogspot.com

Additional Reading Opportunities

Alphabetic List of of Management Topics and Their Site URLs

(The term "management" here does not limit itself to just about business management but it encompasses management of all kinds of things like life management, home management, family management, health management, travel management, food management and so on).

Home Pages for All the Topics

(Democracy) http://democracy-liberation.blogspot.com/
(Design for Manufacture) http://design-for-manufacture.blogspot.com/
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/
(Discipline at Work) http://discipline-at-work.blogspot.com/

E
(Effectiveness and Efficiency) http://effectiveness-efficiency.blogspot.com/
(Effectiveness Management: HSoftware) http://humansoftware.blogspot.com/
(Efficiency Techniques: Work study: Motion and Time Study) http://work-study-measurement.blogspot.com/
(Efficient Work Methods or Practices) http://efficient-work-methods.blogspot.com/
(Email Etiquette) http://email-etiquette-manners.blogspot.com/
(Emotions) http://emotion-feeling.blogspot.com/
(Emotional Intelligence) http://emotional-quotient-intelligence.blogspot.com/
(Empowerment) http://employee-empowerment.blogspot.com/
(Enterprise Resource Planning- ERP) http://erp-management.blogspot.com/
(Entrepreneurship and Entrepreneur) http://entrepreneurship-entrepreneur.blogspot.com/
(Entertainment Management- English Movies) http://popular-movies.blogspot.com/
(Entertainment Management- Hindi Movies) http://hindi-movies-choice.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exit Interview) http://exit-interview.blogspot.com/

F
(Financial Ratios and Financial Ratio Analysis) http://financial-ratios.blogspot.com/
(Financial Services) http://finance-related-services.blogspot.com/
(Free and Authentic Notes on Management) http://authentic-management-notes.blogspot.com/
(Functions of Management) http://functions-of-management.blogspot.com/
(Food Management: Recipes, Easy to Cook) http://easytocook-recipes.blogspot.com/
(Food Management: Recipes, Exotic) http://tastetherecipes.blogspot.com/

G
(Games and Icebreakers for Trainers) http://training-games.blogspot.com/
(Gemba Kaizen) http://gemba-kaizen-improvement.blogspot.com/
(General Knowledge Management- GK) http://general-knowledge-gk.blogspot.com/
(General Knowledge Management- Top 5/Top 10 of Everything) http://top-five-everything.blogspot.com/
(Genuine Professional- Long Article) http://professional-genuine.blogspot.in/
(Global Mindset) http://global-mindset.blogspot.com/
(Goal/Target Setting) http://goal-target-setting.blogspot.com/
(Good Boss) http://good-boss.blogspot.com/
(Great Professional) http://professional-genuine.blogspot.in/
(Group Discussion) http://group-discussion-gd.blogspot.com/
(Group Discussion for Job Seekers and Students) http://group-discussion-gd.blogspot.com/
(Group Dynamics) http://group-dynamics-process.blogspot.com/

H
(Health and Safety Management) http://safety-health-management.blogspot.com/
(Health Management- Cholesterol Control) http://controlling-cholesterol.blogspot.com/
(Health Management- Homeopathy) http://homeopathy-medicines.blogspot.com/
(Health Management- Exercises) http://exercises-plan.blogspot.com/
(Health Management- Quit Smoking) http://quit-smoking-plan.blogspot.com/
(Health management- Swine Flu and Its Prevention) http://swine-flu-precaution.blogspot.com/
(Health Management- Walking) http://walking-plan.blogspot.com/
(How to Be a Good Boss?) http://good-boss.blogspot.com/
(How to Get Promoted?) http://get-promoted.blogspot.com/
(How to Save Money?) http://save-money-ideas.blogspot.com/
(How to Save Money?- Long Comprehensive Article) http://manage-moneysaving.blogspot.in/
(Home Management- Home Page for All Home Tips) http://home-tips-tricks.blogspot.com/
(HR Dynamics) http://hrm-dynamics.blogspot.com/
(HR Strategies and Functions) http://strategic-functions-hrm.blogspot.com/
(Human Capital Architecture) http://human-capital-architecture.blogspot.com/
(Human Relations) http://human-relations-aspect.blogspot.com/
(Human Resource Management- Comprehensive Coverage of HRM) http://human-resource-management-hrm.blogspot.com/
(Human Resource Planning) http://human-resource-planning.blogspot.com/
(Human Software- HSoftware) http://human-software-hsoftware.blogspot.com/

I
(I Am Liberated- Life Management) http://i-am-liberated.blogspot.in/
(I Am OK, You Are OK) http://life-positions.blogspot.com/
(Icebreakers and Energizers) http://management-games-icebreakers.blogspot.com/
(Internal Motivation or Self Motivation) http://internal-motivation.blogspot.com/
(Interpersonal Relations) http://interpersonal-relations.blogspot.com/
(Interview Skills) http://interviewing-skill.blogspot.com/
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/
(Interview Questions) http://interview-question-bank.blogspot.com/

J
(Johari Window) http://johari-window-model.blogspot.com/
(Just in Time Management- JIT) http://just-in-time-management.blogspot.com/

K
(Kaizen) http://kaizen-improvement.blogspot.com/
(Knowledge Management) http://knowledge-management-initiative.blogspot.com/

L
(Lead Time Management) http://lead-time-management.blogspot.com/
(Leadership) http://lead-max.blogspot.com/ and http://shyam.bhatawdekar.com
(Lean Enterprise) http://lean-organization.blogspot.com/
(Learning Organization) http://learning-organization-profile.blogspot.com/
(Life Management- Latest HSoftware Model) http://life-effectiveness.blogspot.in/
(Life Management- I Am Liberated; Freedom from Shackles and Burdens) http://i-am-liberated.blogspot.in/
(Life Management: Success in Life) http://success-complete.blogspot.in/
(Life Management: My Exotic Dream: World Peace and Other Good Things of Life)

http://exotic-dreaming.blogspot.in/

Tuesday, July 13, 2010

The Perfect Recruit

Keshav Tharur was quite upbeat this morning. He was humming and whistling the tunes of his favorite songs all the morning and was utterly jubilant. This did not go un-noticed by his wife.

For past few weeks Tharur was quite downtrodden and downcast. His wife had noticed that also. So, she was a quite surprised at the dramatic change of mood of her husband. His wife knew about why her husband was upset for the past few weeks. Keshav Tharur had told the reason himself to his wife. Wife was quite an understanding type of woman. She appreciated Keshav Tharur’s view point in getting upset after his recent transfer from his original department to the new department. It was a matter of loss of identity and substantial earnings for her husband. While she was not particularly concerned about the possible loss of identity of her husband, she surely did worry about the loss of earnings.

It was not a case of transfer from one department of the factory to other department on demotion resulting in loss of salary or designation or grade. But, after Tharur was transferred from civil engineering department of the biggest factory of High Tech Specialty Products Limited (HTPSL) to its internal audit department, he was quite worried whether it would adversely affect his established practice of palmistry and horoscope reading. His clients for palmistry and horoscope consultations ranged from the workers and supervisors to middle and senior managers of the HTPSL’s biggest factory employing more than 10,000 employees. And he used to carry out this practice from his cubicle (his office) in the factory. With 10,000 employees in the factory, he had a very large captive client base. And he was doing it for nearly more than fifteen years now.

Tharur was a well qualified civil engineer and had pretty good experience in palmistry and horoscope reading and much less in civil engineering. Now, you will definitely ask a question, “If Tharur is a well qualified civil engineer, how come he has more experience in anything other than civil engineering and particularly in something like palmistry and horoscopes that has no connection with civil engineering?” For that we will have to trace back the history.

Tharur was recruited in the company from a fairly reputed engineering college campus through a campus recruitment procedure. On his curriculum vitae, Tharur had proclaimed his grasp over palmistry and horoscopes in the “hobbies and interest” section of his bio-data form.

The chairman of the recruitment committee and head of the civil engineering department of the largest unit of HTPSL, Shankit Sarma was a god fearing man and used to take every step of his personal, family and professional life based on the predictions based on palmistry and horoscopes. For that, he was constantly in touch of a palmist here and a horoscope specialist there and that was a quite a drain on his pocket since these professional palmists and horoscope experts would charge pretty good amount as their professional fees.

When he read on the resume of Keshav Tharur that he was quite adept at palmistry and horoscopes, it injected a kind of respect in the heart of Shankit Sarma towards this boy Tharur. He manipulated in his mind, “If Keshav Tharur was worth his salt in palmistry and horoscopes, I will recruit him and that will save me the trouble of going to other palmists and horoscope readers and more than that I will save the drain of lots of money that I spend in hiring them. Tharur will be at my beck and call being my assistant and I will not have to pay him (after all salary paid by HTPSL to Tharur will be quite decent).”

Other than Shankit Sarma, the recruitment committee consisted of one technical expert and one HR expert, both junior to Shankit Sarma in status. Shankit Sarma had almost decided to select Tharur and since he was senior to the other two members of the interview committee, he was confident of bulldozing them in case they objected to the selection of Keshav Tharur on technical grounds. But before all that he wanted to be sure of the expertise of Tharur in palmistry and horoscopes and so he asked the engineering college’s placement office to send Tharur to his room in the guesthouse of the college where he was staying. He thought that he would not get a chance to ask many questions pertaining to palmistry and horoscopes during the interview in presence of his two junior colleagues- it would not look nice.

And Shankit Sarma was privately and confidentially interviewing Keshav Tharur in his room that evening on palmistry and horoscopes. During the course of the interview, Tharur took the palm of Sarma in his hand and asked Sarma to keep silence. Tharur had brought with him a magnifying glass which he used to read Sarma’s palm. Then examining his palm from various angles and after brooding over it for a considerable period (during which Sarma got very anxious), Tharur gave a broad smile.

Sarma was quite jittery. He said, “Tell me Tharur, what you saw in my palm? Is it something that I should worry about?”

Tharur felt that he had an upper hand over Sarma in this interview, “No sir. Nothing to worry about at all. It says that you will recruit a bright engineer as your assistant shortly and you will get a promotion soon. However, the two events seem to reflect on each other. Sir, please do inform me about your promotion as soon as you get it so that I will get some confidence in my prediction capabilities.”

Shankit Sarma was pleased with himself as well as with Keshav Tharur.

Next day the interview committee interviewed several candidates from the engineering college campus who could answer the technical questions far better than Keshav Tharur. But Sarma was sure that he must recruit Keshav Tharur since his own promotion depended on it- after all Tharur had predicted that. As per the prediction made by Tharur, the two events were interdependent- only if he recruited Tharur, he had a chance of getting promoted. And also, he wanted a palmist and horoscope consultant on 24 X 7 basis free of cost.

Sarma’s two junior colleagues in the interview committee showed some initial resistance in the selection of Keshav Tharur but finally yielded to Shankit Sarma. They thought, “After all its Sarma’s funeral if he wanted to select a duffer like Keshav Tharur. How does it matter to us?”

Sarma selected Tharur provisionally to satisfy his other interview committee members because of their initial objections. He thought that he should not be seen as favoring some particular person. However, his real reason for the selection to be kept as provisional was different and only known to himself. He thought to himself, “I would firm up Tharur’s selection only if his prediction about my promotion comes true.”

And as luck would have it, the much awaited promotion came to Sarma (Sarma had missed this promotion on last two occasions). Sarma’s respect for the boy Tharur took a high jump and he signed Tharur’s appointment letter.

Since then, Tharur has been using his cubicle (his office) in the biggest factory of HTPSL to practice palmistry and horoscopes with a prospective captive client base of more than 10,000 people.

Initially Sarma used Tharur’s expertise of predictions based on palmistry and horoscopes solely for himself and his family members but soon he thought of favoring his two immediate bosses (for obvious reasons). He mentioned to them about the Tharur’s gifted talent in palmistry and horoscopes and then they invited Tharur through Sarma to their cabins from time to time for palm and horoscope reading and consultations.

And all of us are aware that word of mouth publicity spreads like wild fire. In a very secretive manner, the numbers of managers consulting Tharur went up astronomically. Sarma took a lot of credit for this phenomenon. People who knew about Tharur being Sarma’s find, were grateful to him to install a palmist and horoscope consultant within the very premises of the organization who charged very reasonable consultation fee. And this whole business was conducted during the office hours. They did not have to use their personal and private time for this.

A few weeks ago, Shankit Sarma retired from the services of the company. A new boss, Prashna Prakhar took over. He was a no nonsense boss, a hard task master and a rationalist. He was intelligent and soon found that Keshav Tharur was the most popular person among many of the top bosses of the organization though he was almost a zero in civil engineering work. He hardly found Tharur on his seat in the cubicle. Most of the time he was on his prediction consultation rounds throughout the factory. If at all he was found on his seat in his cubicle, he was always consulting with one of his clients.

For quite a few days, Prashna Prakhar just could not make out as to what to do with Keshav Tharur. Keshav Tharur was not only not doing anything worthwhile for his department; he had even spoiled the work discipline of the entire department. Other members of civil engineering department had started whiling away their time too taking clue from the honorary treatment Keshav Tharur was enjoying in the organization for doing nothing. Prashna Prakhar wanted to get rid of Keshav Tharur from his department.

And the right occasion came up. The internal audit department wanted to speedily fill up a position of an experienced civil engineering expert who could perform pre-audit of all the construction activities of the company. Lots of scams were uncovered lately by the external auditors of the company in the construction activities undertaken in the organization and so, they had recommended a tight internal control by way of having an internal civil engineering auditor to prevent such scams in the future.

Due to embargo in recruitment from external sources, it was necessary to find out an able person to fill up this position from internal resources. The civil engineering department was the obvious hunting ground. Prashna Prakhar wasted not even a day and recommended Keshav Tharur’s name. Since Tharur was in the good books of many of the important senior members of the factory’s local management team (due to excellent palmistry and horoscope services provided by him), they seconded Prashna Prakhar’s recommendation for Keshav Tharur’s transfer to the internal audit department on promotion.

Though it is a normal sentiment of ordinary human beings to rejoice over a promotion in the organization, Keshav Tharur proved to be an exception. He did not look at the promotion part seriously but he looked at the transfer part seriously and became very sad. He was getting transferred on promotion to a department called internal audit department which was outside the ambit of the factory’s local management. This department was called the head office department or corporate department and its head of the department used to report directly to the CEO of the company in the corporate office. And these gentlemen and ladies of the corporate departments were least aware of the exciting talents of Keshav Tharur. Plus, his existing clients in the factory would be very apprehensive in contacting a corporate official, that too from the internal audit department for consultations in palmistry and horoscope reading. Thus the whole clientele of Keshav Tharur crumbled right in front of him due to this transfer and equally bad, he lost his total identity.

And after being barely a week in the new head office department, yesterday evening, he got a call from the private confidential secretary of the CEO of the company. Tharur was quite nervous to start with as he listened to the voice of the confidential secretary of the CEO over the phone. After all, private confidential secretaries are almost treated on par with the CEOs in most of the companies.

She said, “Is that Tharur I am speaking with?”

Tharur said, “Yes madam.”

She said, “I understand that you have recently been appointed as the civil engineering auditor. The boss (CEO) will like to brief you personally. As you are aware, you are now holding a critical position and you should not let down the boss in front of the external auditors. So come prepared. I am telling your head of the department to depute you to the corporate office for a couple of days. It will be your first official visit to the corporate office.”

Tharur said, “OK madam, I will be there.” And before he could complete his sentence the phone connection was snap cut from the other end.

Even before Tharur could settle down, the telephone rang again. He lifted the receiver. It was the personal confidential secretary again. This time she was reasonably polite and sweet, “Hey Tharur, I understand from a friend of mine working in the factory site that you are a palmist and a horoscope reader. So when you come here for the meeting with the boss (CEO), please bring along with you all your horoscope charts and your lap top with the necessary horoscope software. I have recommended your name to the boss who was looking out for a horoscope specialist in the city. He is getting his daughter married and he wants to match her horoscope with the possible bride groom. I told him that you are the new recruit in the audit department and you are pretty good at horoscope matching etc and that you have already made an impression on the factory’s managers. Boss was happy and expressed that a known devil from inside the company is always better than outsider particularly for such a critical business. So come prepared to spend an extra day with the boss. And promise, you will not let me down in the eyes of the boss. And you must keep some time aside to read my palm too, but free of any charge- I am already telling you.”

And before Tharur could complete his sentence, “Thank you madam, I will not let you down and I will……..”, the other side snap cut the telephone connection.

So, this morning Keshav Tharur was humming and whistling the tunes of his favorite songs not for no reason. He had a solid reason. He was once again reinstated on his prestigious seat of power; no less than the CEO of the company had sponsored him. He did not tell about it to his wife yet. He decided to surprise his wife with this great news after the mission was completed successfully and he was home from his corporate office sojourn.

Related Book

"Sensitive Stories of Corporate World" (available from Amazon, get it online)

Other Related Reading

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com/

Also, refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/

For “out of box thinking” articles by Shyam Bhatawdekar, refer: (Out of Box Ideas) http://wow-idea.blogspot.com/

Read other blogs of Shyam Bhatawdekar at: (Home Page for Writings of Shyam Bhatawdekar) http://writings-of-shyam.blogspot.com

Additional Reading Opportunities

Alphabetic List of of Management Topics and Their Site URLs
(The term "management" here does not limit itself to just about business management but it encompasses management of all kinds of things like life management, home management, family management, health management, travel management, food management and so on).

Home Pages for All the Topics

1. (Home Pages for Brief Introduction to All the Business Management Topics) http://management-universe.blogspot.com/, http://management-universe-enotes.blogspot.com/ and http://shyam.bhatawdekar.com

2. (Home Page for All General and Psychological Counseling) http://counselingfamily.blogspot.com/

3. (Home Page for All Home Tips: Home and Family Management) http://home-tips-tricks.blogspot.com/

4. (Home Page for All Products: Products Knowledge Management) http://products-all.blogspot.com/

Topics Starting with Numbers

(5S Housekeeping) http://5s-housekeeping.blogspot.com/
(5S Housekeeping at Home: Home Management) http://5s-housekeeping-home.blogspot.com/

Topics Starting with Alphabets

A
(ABC Analysis or Pareto Analysis or 80/20 Rule) http://abc-pareto-analysis.blogspot.com/ or http://shyam.bhatawdekar.net/index.php/2011/07/20/abc-analysis-or-pareto-analysis/
(Activity Based Costing- ABC) http://activitybased-costing.blogspot.com/
(Advertising) http://advertising-mass-communication.blogspot.com/
(Anecdotes in Management) http://management-anecdotes.blogspot.com/
(Anger Management) http://controlling-anger.blogspot.com/
(Articles, blogs and knols of Shyam Bhatawdekar: Home Page) http://writings-of-shyam.blogspot.com/
(Assertiveness) http://assertiveness-skill.blogspot.com/
(Assessment Centers) http://assessment-centers.blogspot.com/
(Authentic and Free Management Notes) http://authentic-management-notes.blogspot.com/
(A to Z of Management Systems) http://a-z-management-systems.blogspot.com/
(A to Z of Quality Techniques) http://a-z-quality-techniques.blogspot.com/

B
(Balanced Scorecard) http://balanced-scorecard-system.blogspot.com/
(Basic Statistics) http://statistics-basic.blogspot.com/
(Behavioral Safety) http://behavioral-safety.blogspot.com/
(Benchmarking) http://benchmarking-system.blogspot.com/
(Body Language or Non-verbal Communication) http://body-language-communication.blogspot.com/
(Books- Best Books) http://best-book-list.blogspot.com/
(Books- Best Management Books) http://best-management-books.blogspot.com/
(Boundaryless) http://shyambhatawdekar.blogspot.com/
(Brainstorming) http://brainstorming-technique.blogspot.com/
(Branding- Personal/Professional Branding http://professional-branding.blogspot.com/ or http://shyam.bhatawdekar.com/
(Business Ethics and Ethics in Management) http://business-management-ethics.blogspot.com/
(Business Plan) http://business-plan-preparation.blogspot.com/
(Business Process Reengineering- BPR) http://business-process-reengineering-bpr.blogspot.com/

C
(Career Planning within Organizations) http://organizational-career-planning.blogspot.com/
(Case Method) http://case-method.blogspot.com/
(Case Studies in Management) http://corporate-case-studies.blogspot.com/
(CEO Roles, Qualities and Competencies) http://ceo-qualities.blogspot.com/
(Change Management) http://manage-change.blogspot.com/
(Child Development: Stories for Children) http://stories-children.blogspot.com/
(Children’s Behavior Problems: Family Management) http://child-behavior-problems.blogspot.com/
(Coaching) http://coaching-skill.blogspot.com/
(Communication) http://communication-for-business.blogspot.com/
(Competencies- Life Management) http://shyam-bhatawdekar.blogspot.com/
(Competency Matrix/Competency Mapping: Success by Building Competencies/Skills) http://competency-matrix-mapping.blogspot.in/
(Competency Mapping) http://competency-map.blogspot.com/
(Competency Matrix) http://competency-matrix.blogspot.com/
(Conflict Management) http://manage-conflict.blogspot.com/
(Corporate Governance) http://corporate-governance-policy.blogspot.com/
(Cost Management) http://cost-management-control.blogspot.com/
(Cost of Quality- COQ) http://cost-of-quality.blogspot.com/
(Counseling at Workplace)http://counseling-skill.blogspot.com/
(Counseling: Psychological) http://counselingfamily.blogspot.com/
(Creativity- Out of Box Articles) http://wow-idea.blogspot.com/
(Creativity and Innovation) http://creativity-management.blogspot.com/
(Critical Thinking skills) http://critical-thinking-skills.blogspot.com/
(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/
(Customer Orientation) http://customer-orientation.blogspot.com/
(Customer Relationship management- CRM) http://customer-relationship-crm.blogspot.com/

D
(Daily Management) http://daily-management.blogspot.com/
(Decision Making) http://decision-making-role.blogspot.com/
(Delegation) http://delegation-skill.blogspot.com/

http://exotic-dreaming.blogspot.in/

Management Case Studies

Thursday, July 15, 2010

The Super Mart

Tuesday, July 13, 2010

The Perfect Recruit

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